Policies
Shipping & Returns
Shipping
Free Standard Shipping
On all orders over $100. Ships within 1–2 business days.
Delivered in 5–7 business days
Express Shipping
$12.99 flat rate. Ships within 1 business day.
Delivered in 2–3 business days
Standard Shipping
$9.99 flat rate on orders under $100.
Delivered in 5–7 business days
International Shipping
We ship to 30+ countries worldwide.
7–14 business days. Rates vary.
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
Free shipping is automatically applied at checkout for orders totalling $100 or more before tax.
Please note: We are not responsible for shipping delays caused by carriers, severe weather, or other circumstances beyond our control.
Returns & Exchanges
30-Day Returns
Return any unworn item within 30 days of delivery.
Free Exchanges
Exchange for a different size or colour. Always free.
Eligibility
- Items must be returned within 30 days of delivery
- Items must be unworn, unwashed, and undamaged
- All original tags must be attached
- Items must be returned in original packaging
- Sale items and final sale items cannot be returned
How to Return
- 1.Log in to your Zyelle account and navigate to your orders
- 2.Select 'Return Item' next to the item you wish to return
- 3.Select your reason and choose a return method
- 4.Print your prepaid shipping label and drop off at any carrier location
- 5.Your refund will be processed within 5–7 business days of us receiving your return
Refunds
Refunds are issued to the original payment method within 5–7 business days of us receiving and inspecting your return. You will receive an email confirmation when your refund has been processed. Please allow additional time for your bank or card provider to process the payment.